Refund & Cancellation Policy
Our commitment to fair and transparent refund terms for all divination credit purchases made on The AI Astrology platform.
一. SATISFACTION GUARANTEE & REFUNDS
We strive to deliver the highest quality BaZi destiny analysis and AI Oracle insights. If you experience technical errors or non-delivery of your purchased divination questions, you are eligible for a full refund within 14 days of purchase.
二. ELIGIBILITY FOR REFUND
Refunds are evaluated under the following conditions:
- Unused Question Credits: If you have not utilized your purchased Master Chen AI Oracle question credits.
- System / Calculation Failure: If a technical error prevented the generation of your BaZi Four Pillars chart or AI response.
- Duplicate Billing: If an unintended double charge occurred during PayPal checkout processing.
三. HOW TO REQUEST A REFUND
To request a refund, please send an email to support@theaiastrology.com with your PayPal Transaction ID, account email, and reason for refund. All requests are processed within 2 to 3 business days.
四. CANCELLATION POLICY
All membership packages (Essential, Signature, and Mastery) are one-time payments with no hidden recurring monthly subscriptions. You can cancel your account at any time without incurring cancellation fees.